Intec Customer Charter

Our relationship with employers and learners is critical in the delivery of successful training programmes. The basis for a successful programme set out in our customer charter below:  

Our Commitment to the Learner

  • Intec provides a confidential and impartial information and advice service, covering the learning opportunities, skills and qualifications offered and needed for employment or career progression. 
  • Intec assessors will be available to learners throughout their working day including shift patterns if required to provide assessment services.
  • Intec assessors will make themselves available to learners at monthly intervals to carry out a variety of assessments and discuss their progress.
  • Intec assessors will observe professional standards at all times including Health & Safety, Safeguarding and Equal Opportunity obligations. Intec is committed to the aim of offering equality of opportunity to all.
  • Intec assessors will respond to any learner enquiries within 24 hours.
  • Learning programme records can only be accessed by authorised staff who need to see this information.
  • Intec values suggestions, comments, compliments or complaints and commit to all complaints being addressed in the strictest confidence and within 24 hours.

The Learners Commitment to the Programme

  • The learner will commit to the S/NVQ or Apprenticeship programme, which could take anything from 6-24 months to complete. The time taken to complete the S/NVQ or Apprenticeship programme is primarily driven by the learners.
  • The learner will be expected to make provision to complete some of the Apprenticeship and/or the S/NVQ away from the workplace.
  • Learners unable to attend a pre-arranged assessment visit must notify their assessor by phone or email the day prior to the visit.
  • Learners will agree to be prepared for all assessment visits as agreed at the previous meeting with their Assessor.

Intec/Employer Accountabilities

  • Intec will provide Information and Advice regarding Government funding for learning programmes and eligibility criteria where appropriate.
  • Intec will be responsible for completion of all the documents associated with the Government funding requirements for the Apprenticeship and/or S/NVQ programmes.
  • Intec will inform the employer when the proposed learner visits will take place.
  • Intec will inform the employer when a candidate has successfully completed their programme and arrange for certificates to be delivered for distribution.
  • Employer Line Managers will support learners taking S/NVQ or Apprenticeship qualifications towards successful achievement.
  • Employer Line Managers will make themselves available on a quarterly basis to discuss and review the S/NVQ or Apprenticeship programmes and learners progress at their relevant site.
  • Employer Line Managers will inform Intec if a learner is not available in advance of the site visit eg, when a learner is off sick.
  • Intec values suggestions, comments, compliments or complaints and commit to all complaints being addressed in the strictest confidence and within 24 hours.

     Download a PDF of the Intec Customer Charter here

 

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